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A user's workstation hangs intermittently. You are assigned to work with him to resolve the
problem and have taken the following steps: 1. Checked user and system records to gather
information to assess what might be wrong. 2. Worked on the system to eliminate one possibility
at a time until the answer was found. 3. Wrote a complete description of the problem and its
solution in the system logs. 4. Explained the problem and its solution to the user. Observed the
user while he worked until he was convinced that the problem would not recur. How many of these
steps are an appropriate part of the troubleshooter's role?
A.1
B.2
C.3
D.4
E.None
Correct:D
A user cannot get a new application to print on a NetWare network even though the application
is advertised as network-aware. Print jobs that the user sends from the application are not arriving
in the print queue. These print jobs also do not print successfully from a workstation that is
attached directly to a local printer. What is the probable cause of the network printing problem?
A.The printer or its setup
B.The application or its setup
C.The print queue or its setup
D.The print server or its setup
E.The NPRINT or CAPTURE settings
Correct:B
